Find the following folders and delete them, if they exist:.

If you’re running a 64-bit version of Windows, continue with step 8. If you’re running a 32-bit version of Windows, skip to step 13.

Open Local Disk (C:) located in Computer, or whichever hard disk your programs are installed on.

Delete the following folders, if they exist:.

Open the Common Files folder, then the Apple folder.

The steps, 5-13, listed under Make sure that iTunes and its related components are completely uninstalled are also critical in assuring this is done properly, which I will list here. Wait to restart your computer until you're finished removing all of the components. After you uninstall a component, you might be prompted to restart your computer. If both are present, be sure to uninstall both versions.ĭon't uninstall these components in a different order, or only uninstall some of them. On some systems, iTunes might install two versions of Apple Application Support. Use the Control Panel to uninstall iTunes and related software components in the following order: Remove iTunes and its related components from the Control Panel Remove and reinstall iTunes and related software components for Windows 7 and later - Apple Support This article, when followed to the letter, has resolved this issue time and time again. Contact Apple for support and service - Apple Support

I would advise you to use the Apple article to search your relevant Apple Support in the future.

I've seen plenty of search results pull up false 'Apple Support' numbers. Try this link to locate a valid Apple Store. It only charges for repairs if they are needed, and only upon gaining agreement with the customer to do so. The Apple Genius Bar does not charge for service or labor. Your comment about going to the Apple Store was also odd. $74 is not a figure Apple Support uses for 'pay per incident.' This would be handled under iOS Support as they assist with Windows issues involving iTunes and at most, they charge $29 for the case and assist until a resolution is found. I hope you didn't give whoever it was you were speaking to any of your personal information.

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